Shipping policy

Shipping Information

We offer reliable shipping through USPS.

  • We offer a flat rate shipping fee of $5 on all orders. Or Free shipping if you spend $40 or more.
  • All orders are made to order. Please allow 4–9 business days for your hat to be created and prepared before shipping. We take pride in every detail, so quality always comes first.
  • Orders are typically delivered within 4-7 business days after shipment (In the USA)
  • Please note that shipping times are estimates and may vary due to carrier delays, holidays, or high order volume. We are not responsible for delays once the package has been handed to the carrier.

  • Orders ship Monday through Friday, 8:00am-4pm Eastern Time with the exception of the following observed holidays:

    • New Years Day
    • Martin Luther King Jr. Day
    • Good Friday
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Black Friday (day after Thanksgiving)
    • Christmas Eve
    • Christmas Day
    • New Years Eve

Shipping Address Responsibility

Please make sure your shipping information is accurate at checkout.

  • The Papi Club is not responsible for orders that are lost, delayed, or delivered incorrectly due to incorrect or incomplete addresses
  • If you need to update your address, contact us as soon as possible after placing your order
  • Once an order has shipped, we are unable to make changes

Tracking & Pre-Shipment Status

Once your order is processed, you will receive a tracking number via email.

  • If your tracking shows “pre-shipment,” it means your label has been created and your package is awaiting carrier pickup
  • It may take a few days for tracking updates to appear this is normal
  • If your order has exceeded the expected timeframe, feel free to reach out to us.
  • If you have any questions about your order, feel free to contact us. We’re here for our Gente!